Frequently Asked Questions
Can I Get Refund For Payment Made?
No, Once the payment has been made for any Swim Class or an Aquatic Sport, SPEEDISWIM has no Refund Policy. How payment made is not refundable nor transferable.
Can I request for makeup or replacement of classes if my child misses a class ?
Yes, Make-up and Replacement class can be arranged for Learn To Swim program any day of the week, But due to the New Norm of Rules and Regulations due to COVID-19, there are limited slots available for booking a Class, so please contact the SPEEDISWIM Admin and make a booking for your child
Aquatic Sports like Competitive Swimming, Water Polo, Artistic Swimming and Underwater Hockey , is not eligible for make-up classes.
Will My Child's Swim Class Or Training Be Affected By Bad Weather?
No and Yes, @Singapore Sports School and @GESS we have a covered indoor pool, you can swim even in a thunderstorm; thus, Rain or Shine. No workouts need be ruined by bad weather.
Whereas @Orchid Country Club, the pool is an outdoor pool and hence the Swim Class will be stopped if there is an alert for lightning and thunderstorm, But we have a Land Training program especially designed for a situation like this.
What are the timeslots available for weekdays and weekends?
The schedule at our 3 venues are different. In general, lessons and trainings on Weekdays are held in the evening, while lessons and trainings on Weekend are conducted throughout the day at the Orchid Country Club (OCC), except Singapore Sports School (SSP) and the German European School Singapore (GESS) with some minor differences. Do contact us for the detailed schedule of the venue of your interest.
Is there a Registration Fee to join SPEEDISWIM program ?
New member is required to pay a One-Time Registration Fees to participate in SPEEDISWIM lesson and training; fees made is Non Refundable and Non Transferrable, as this is not a deposit fees.
Do you have Trial class for new registration ?
Content goes here ..Yes, we do have a Try-Out lesson for new sign-up. The trial class is charge at $50 per student per session. This fees paid can be offset from the required fees payment of actual class, once the student registered into SPEEDISWIM program. Term and Condition apply.
Click for the Trial Class sign-up: https://staging10.speediswim.org/enquire/
What happens if I want to stop my child’s swimming lessons in the future?
Do notify us 1 month in advanced prior to the expiry of current fees payment made, so that we can check for any outstanding lessons for you to complete within the valid period, before we deactivate the swimmer’s SPEEDI membership. Lessons (outstanding or make-up) can only be consumed if SPEEDI Membership is ACTIVE as a current paying member.
What happens if my child can’t turn up for lesson?
You are allow to reschedule your child’s class beforehand, at least 6 hours in advanced, in order to enQ for a Make-up session.
How do I book make up lessons? Can I walk in for make up class on the spot?
Please contact Admin to book your Make-up session(s) as soon as possible, to avoid disappointment. No Walk-In or On-The-Spot arrangement is allowed.